Today, if you ask Troy what makes American ReproGraphics tick, his response would be no different from his fathers, “It’s the heart and soul of American ReproGraphics’ employees; without them we would be just another printer.” What separates Troy from his competitors is his exuberance for life, a commanding demeanor, and his caring for the welfare of his CSRs. With his 18+ years of hands-on, industry experience, Troy still rolls-up his sleeves and works side-by-side with his CSRs, when necessary, to get the job done. With his father’s careful guidance throughout his career, Troy’s early days of distributing flyers around town and later delivering blueprints and copies to American’s growing number of loyal customers influenced him to do one thing, “Keep our commitments, find more efficient ways of conducting business and streamline work processes which will have a positive affect on profitability.